Product Warranty

All Alta Labs products have a limited two-year warranty. The Alta Labs Product Warranty covers defects in materials and workmanship in every Alta Labs product for two years from the date of shipment from Alta Labs or the date of the original retail purchase from an authorized Alta Labs Reseller. The warranty extends only to the original purchaser (first end-user) of the product and not to any subsequent owner.

Alta Labs’ obligation under this warranty is limited to repairing or replacing any component found defective in material or workmanship under normal conditions of use with an equal and/or current product. Products to be repaired or returned under this warranty must be returned to Alta Labs through an authorized Alta Labs reseller with all transportation and insurance charges prepaid. The warranty period is not extended if we repair or replace your product.

There are some exclusions to the Alta Labs Product Warranty, including but not limited to:

  • Products that have been abused, modified, or disassembled;
  • Problems that result from external causes such as accident, abuse, or misuse;
  • Use that is not in accordance with Alta Labs product instructions;
  • Products with missing or altered serial numbers;
  • Products that have had their housings opened or are otherwise tampered with; or
  • Problems caused by the use of third-party accessories, parts, or components.